Terms & Conditions

1. Introduction

These Terms and Conditions govern all bookings made with Omni Sphere Group Limited, trading as Omni Ride ("the Company"), whether made through the Company's website at omniride.co.uk, by telephone, by WhatsApp, by email, or through any third-party platform. By making a booking with the Company, the customer agrees to be bound by these Terms and Conditions.

The Company is a licensed private hire operator regulated by Havant Borough Council and operates in accordance with all applicable legislation, including the Local Government (Miscellaneous Provisions) Act 1976 and the Town Police Clauses Act 1847.

2. Definitions

• "Booking" means a confirmed reservation for a private hire journey, acknowledged by the Company via WhatsApp, email, telephone or the website booking system.
• "Customer" means the person or organisation making the Booking.
• "Driver" means the licensed private hire driver allocated to the journey.
• "Fare" means the fixed price quoted and agreed for the journey at the time of Booking.
• "Pickup Time" means the time agreed for the vehicle to arrive at the Customer's collection point.
• "Vehicle" means the licensed private hire vehicle allocated to the journey.

3. Bookings and Confirmations

All bookings are subject to vehicle availability. The Company will use reasonable endeavours to confirm or decline a booking within one hour of receipt during operating hours.

A booking is considered confirmed when the Company has communicated acceptance to the Customer by any of the following: a written confirmation via WhatsApp, email or text message; verbal confirmation by telephone; or an automated confirmation generated by the website booking system.

The Customer is responsible for providing accurate information at the time of booking, including the correct pickup address, destination, date, time, number of passengers, luggage requirements, and any special requirements. The Company cannot be held liable for delays or other issues arising from incorrect information provided by the Customer.

4. Fares and Payment

4.1 Fixed Pricing

All fares are quoted as fixed prices at the time of booking. The fare quoted includes the journey as described and will not change unless the Customer requests a material change to the route, destination or pickup location after the booking has been confirmed.

Fares may be higher for journeys commencing before 05:00 or after 23:00, on bank holidays, or where additional stops are requested. Any such adjustment will be communicated to the Customer before the journey takes place.

4.2 Payment Methods

The Company accepts payment by debit or credit card, bank transfer, cash, and monthly invoice (for approved corporate account customers). Payment is due at the time of the journey unless alternative arrangements have been agreed in writing.

4.3 Additional Charges

The following may incur additional charges, which will be communicated at the time of booking or as soon as reasonably practicable:

• Additional stops not included in the original booking.
• Waiting time beyond the complimentary period (see Section 6).
• Cleaning charges where the Vehicle interior is soiled or damaged by the Customer or their passengers (charged at actual cost, minimum £75).
• Toll road or congestion charges where applicable (e.g. Dartford Crossing, London ULEZ/Congestion Charge) will be passed through at cost and notified at the time of booking.

5. Cancellations and Refunds

Cancellations and refunds are governed by the Company's Cancellation and Refund Policy (OSG-OPS-003), a copy of which is available on this website and upon request.

6. Pickup, Waiting Time and No-Shows

The Driver will arrive at the agreed pickup point at the Pickup Time or as close to it as reasonably possible given traffic and road conditions.

For standard address pickups, the Company provides a complimentary waiting period of 15 minutes from the Pickup Time. For airport pickups, the Company monitors flights in real time and provides a complimentary waiting period of 45 minutes from the actual landing time. For cruise terminal pickups, a complimentary waiting period of 30 minutes applies.

If the Customer does not appear within the applicable waiting period and cannot be contacted by telephone or WhatsApp, the booking may be recorded as a No-Show and the full Fare will be payable.

7. Customer Responsibilities

The Customer and all passengers must:

• Wear seatbelts at all times while the Vehicle is in motion, as required by law.
• Treat the Driver and the Vehicle with respect. The Driver reserves the right to terminate a journey if the behaviour of any passenger is threatening, abusive, or dangerous.
• Not smoke (including e-cigarettes or vaping devices) inside the Vehicle.
• Not consume alcohol inside the Vehicle unless expressly permitted by the Driver.
• Ensure that children are provided with appropriate child seats or booster seats in accordance with UK law. The Company can supply child seats on request if notified at the time of booking.
• Declare any luggage or items that are unusually large, heavy or fragile at the time of booking.

8. Company Responsibilities

The Company will:

• Provide a clean, roadworthy, licensed private hire vehicle for each journey.
• Ensure all Drivers hold a valid private hire driver's licence, have passed an enhanced DBS check, and are covered by appropriate insurance.
• Use reasonable endeavours to arrive at the agreed Pickup Time. Where delays are anticipated, the Company will contact the Customer as soon as reasonably practicable.
• Monitor inbound flights for airport pickup bookings and adjust the Pickup Time accordingly at no additional charge.
• Treat all personal information in accordance with the Company's Privacy Policy.

9. Liability

The Company maintains public liability insurance and motor insurance appropriate to its licensed private hire operations. The Company's liability for loss or damage to passenger belongings carried in the Vehicle is limited to cases where such loss or damage is caused by the negligence of the Driver, and in any event shall not exceed £500 per claim unless agreed otherwise in writing.

The Company shall not be liable for any indirect or consequential losses, including but not limited to missed flights, missed connections, missed events or loss of business, except where such liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud, or for any other liability that cannot lawfully be excluded or limited.

10. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond the Company's reasonable control, including severe weather, road closures, accidents, civil disturbance, strikes, acts of terrorism, pandemics, or actions of government or regulatory authorities.

11. Lost Property

The Company will make reasonable efforts to return any property left in the Vehicle. Items found will be held for 30 days, after which they may be disposed of. The Company accepts no liability for items left in the Vehicle.

12. Corporate Accounts

The Company may offer corporate account facilities to business customers, subject to a separate written agreement. Payment terms are 14 days from the date of invoice unless otherwise agreed. The Company reserves the right to suspend services to any corporate account with an overdue balance.

13. Complaints

Any complaints should be raised in accordance with the Company's Customer Complaints Policy and Procedure (OSG-OPS-002), available on this website and upon request.

14. Data Protection

The Company processes personal data in accordance with its Privacy Policy. By making a Booking, the Customer consents to the collection and use of their personal data as described therein.

15. Amendments to These Terms

The Company reserves the right to amend these Terms and Conditions from time to time. The current version will be published on this website.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

• Telephone or WhatsApp: +44 7376 390109
• Email: info@omniride.co.uk
• Website: omniride.co.uk

This policy has been adopted by Omni Sphere Group Limited (trading as Omni Ride) and applies across all operations.